Our commitment to privacy
Group which includes Delta Pty Ltd, CMA Contracting Pty Ltd, Whelan The
Wrecker Pty Ltd and their subsidiaries, related entities and affiliates
us) respect your privacy. We are committed to compliance
with our obligations under the
Privacy Act1988 (Cth).
personal information (being information or an opinion about you, whether
true or not, which identifies you or from which your identity can reasonably
be ascertained) that is collected by us.
Collection of your personal information
collect your personal information in a fair and lawful manner, and not in an
unreasonably intrusive way. Where it is reasonably practical to do so,
we will collect your personal information directly from you. However,
in certain cases we will collect personal information from third parties,
including from publically available sources.
We may collect the personal information you directly give us through some of
the following means:
when you make an inquiry or order in relation to our goods or services (over
the telephone, by post, fax or through our websites including
in administering and performing our contracts with you following a purchase
from a post, fax, telephone or Website);
from other related correspondence (whether in writing or electronically);
while conducting customer satisfaction and market research surveys;
whilst administering any of our services; and
during telephone calls.
We may also collect personal information from third parties, including (but
not limited to):
other entities who provide services to us related to the products and
services provided to an individual by us;`
from publicly available sources of information;
(c) from an individual's
representatives (e.g., spouse, professional adviser);and
from our subsidiaries.
Types of personal information we collect
The type of
personal information we may collect can include (but is not limited to)
name, address, date of birth, contact details, financial statements, driver
licence details, information received from credit reporting agencies,
employment details, and details regarding your income, assets and
liabilities, account balances, and risk profile.
obtain personal information directly from our customers through application
or other forms, (including forms submitted via the Website) and from
maintaining records of information provided in the course of ongoing
customer service. We may also obtain information from other sources,
including our customer’s advisors, financiers and from credit reporting
Where you do
not wish to provide us with your personal information, we may not be able to
provide you with requested goods or services.
collect personal information by other means from time to time, for example,
through market research, surveys or special offers, to enable us to improve
our service or consider the wider needs of our customers or potential
Information collected from this Website
collect credit card details and other related information where you order
goods or services via the Website or by other means. All personal
information and credit card details collected and stored on the Website will
be protected by data encryption.
We may use
'cookies' to store and sometimes track information about you, but only on an
anonymous basis. A cookie is a small amount of data sent from a server
which is stored on your computer's hard drive. You can set your
Certain parts of our Website or services may require a cookie to be
activated and, if you choose to reject the cookie, a particular feature may
not be available to you.
If you do
not provide any information we request we may not be able to provide our
goods and services to you.
The purposes for which we collect personal information
We will only collect and hold personal information for the primary purposes
providing you with our goods and services;
managing and administering those goods and services, including account
opening procedures; and
fulfilling our related legal obligations. In particular, we may be
required to collect certain personal information in order to comply with
government legislation and regulations.
How we use or disclose your personal information
information collected by us (including via the Website) may be accessible by
external credit facility providers engaged by us to process payments on our
to this disclosure is required in order to open an account on the Website.
If you do not consent to this disclosure, we may not be able to provide the
goods and services offered via the Website to you.
We, and our
agents, will only use and disclose your personal information as permitted by
the National Privacy Principles and the Privacy Act.
Some of the primary purposes for which we use and disclose personal
maintaining customer records;
delivery and supply of goods and services;
account keeping, invoicing and debt collection;
locating and/or retrieving our goods;
administering our accounts with you;
account opening procedures, including credit reference checks and obtaining
credit reports from credit reporting agencies; and
registering our security interests under the
Personal Property Securities Act2009 (Cth).
We may also
use and disclose your personal information we collect for a secondary
purpose. A secondary purpose is one which is related to the primary
purpose of collection. Some of the secondary purposes for which may
collect your personal information include:
marketing our goods and services to you;
goods and services development;
customer and market research; and
to keep you informed of any changes to our business, goods and services or
other offerings that may be of interest to you.
We will not
use or disclose your personal information for any other purpose unless you
have consented to that use or disclosure.
Can you ‘opt out’?
who do not wish to receive marketing information can opt out by contacting
our Privacy Officer.
Accessing your personal information
You have the
right to access your personal information held by us and we will generally
provide it to you but in some cases we may, where and to the extent we are
permitted by law, refuse access to some or all of that information. If
we do refuse access we will provide reasons.
To make a
request, you will need to obtain and complete an application form verifying
your identity and specifying what information you require.
Security of personal information
the privacy of your information is important to us, whether you interact
with us personally, by phone, mail, over the internet or other electronic
medium. We take all reasonable steps to protect the personal
information we hold from misuse and loss and from unauthorised access,
modification or disclosure.
We may need
to maintain records for a significant period of time. However, we will
take reasonable steps to destroy or permanently de-identify personal
information if it is no longer needed for any purpose for which the
information may be used or disclosed.
Keeping personal information accurate, complete and up-to-date?
reasonable steps to make sure that the personal information we collect, use
or disclose is accurate, complete and up-to-date.
If any of
your personal details change or you discover any errors in your personal
information we hold, please contact us as soon as possible to help us keep
our records accurate, complete and up-to-date.
We may, if
permitted by law, refuse to change our records of your personal information.
If this occurs, we will provide you with reasons as to why this has
Policy only applies to personal information collected or held by us.
It does not cover third party websites referred to in or linked from our
Website. Those sites may have their own privacy policies.
Transfers of personal information overseas
internet is a global environment, using the internet to collect and process
personal information necessarily involves the transmission of that
information worldwide. We may also share your personal information
with our agents and contractors (for the purposes set out in this Privacy
Policy), which are located
overseas. By trading and communicating
with us, you acknowledge and agree to us using and disclosing your personal
information in this way.
If you have any questions or concerns about
our use of your personal information, please email our Privacy Officer
or write to The Privacy Officer, Delta Pty Ltd, 577 Plummer Street, Port
Melbourne, VIC 3207, Australia.
We reserve the right to change the terms of
Policy shall take effect once it is incorporated into a copy of the